BOOK NOW

Privacy Policy

Privacy Policy

Last updated: 17 July 2025

At Koco World, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard any data you provide when using our website: https://kocoworld.co.uk.

1. Who We Are

Koco World is a children’s play centre based in the UK. Our website provides information about our services, events, and booking procedures.

If you have any questions about this policy, please contact us:

2. What Information We Collect

We may collect and process the following data:

  • Contact information – such as name, email address, and phone number submitted via our contact or booking forms
  • Booking details – including preferred dates, number of attendees, and any additional notes you provide
  • Website usage data – such as IP address, browser type, pages visited, and referring websites

This site does not collect payment information.

3. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and manage booking requests
  • Provide customer service and support
  • Improve our website’s functionality and user experience
  • Monitor website traffic and performance using analytics tools
  • Send updates or promotional content (only if you have opted in)

4. Google Analytics & Cookies

We use Google Analytics to understand how visitors interact with our website. This involves collecting anonymous information such as the pages visited, time spent on site, and the type of device used.

Cookies may be placed on your browser to support this. These do not personally identify you but help us analyse user behaviour to improve the site.

You can manage or disable cookies via your browser settings. By continuing to use our website, you consent to the use of cookies unless disabled.

5. How We Protect Your Data

We are committed to keeping your information secure. Appropriate technical and organisational measures are in place to prevent unauthorised access, disclosure, or misuse of your data.

6. Sharing Your Information

We do not sell or rent your personal data. We may share it only:

  • With trusted service providers necessary to operate the website (e.g. email systems, hosting providers)
  • If required by law or to enforce our legal rights

7. Your Rights

Under the UK GDPR, you have the right to:

  • Request access to the data we hold about you
  • Ask us to correct or delete your personal information
  • Withdraw consent for communications at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at in**@**********co.uk.

8. External Links

Our website may include links to third-party websites. We are not responsible for their content or privacy policies and encourage you to review them separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take immediate effect.